Prime Audio Video Process

Relationship Building – The first step in the Prime Audio Video process is building a trusting relationship between us and our customer, by listening carefully and answering all questions thoroughly.

Needs Analysis – The next step is to gain a full understanding of what the customer wants. We start by letting the customer articulate their vision. Once we have a clear understanding of the customer’s goals, we can then share ideas that would be best suited for their technology system.

Engineering – Once we have established the basic framework of the system, we then conduct an acoustical analysis, electrical analysis, and review product placement. This helps us gauge what equipment is needed and how we can turn the customer’s vision into a reality.

Customer Review – After the engineering team has completed the proposed design, we share it with the customer. We discuss all aspects of the system including placement, control, timeline, and cost. If there is anything the customer would like to change, we can easily adjust the proposed design. No installation occurs until the customer is 100% satisfied with their design.

Programming and Installation – This is where the customer’s vision becomes a reality. All equipment is installed in accordance with the engineering design. Our programming team writes specific code for your system. If a customer wants to change or add something during this process, we are flexible. We recognize that technology integration is often a fluid process.

Acceptance – Once everything is up and working perfectly, we train the customer on their new system. Our team will not leave the site until the customer is completely satisfied and is comfortable controlling their new system.

Service – After our team leaves, if the customer has any new questions about their system we are available. We understand that advanced technology can take time to understand. All customer questions are answered with understanding and care. Our systems also have various preventative maintenance packages, that can be utilized as needed.

“Prime did a phenomenal job revamping our home audio/video system. We are very pleased with our end result. Additionally they have been helping maintain all software upgrades. Each person on their crew is knowledgeable and pleasant. We replaced 2 large screen televisions, 2 smaller screen televisions, almost all of our audio equipment, and added some wiring/speakers to various parts of our house.We started out wanting to upgrade our televisions accommodate blu-ray and to take advantage of apple tv. Ultimately we revamped the entire system and we could not be happier. We have so many more options than we did before, especially from an audio standpoint. Everything has been running very smoothly. We did upgrade a few things along the way which made our “install” last a little longer than we had anticipated, but the team was incredibly responsive and never wasted any time.”
Christine Rogness, Homeowner
“Prime did a phenomenal job revamping our home audio/video system. We are very pleased with our end result. Additionally they have been helping to maintain all upgrades to the software. Each person on their crew is knowledgeable and pleasant. Replacing 2 large screen televisions, 2 smaller screen televisions, almost all of our audio equipment, and added some wiring/speakers to various parts of our house. Staring out, we wanted to upgrade our televisions to better accommodate blue-ray and to take advantage of apple tv. We ended up revamping the entire system and could not be happier, having so many more options than we did before, especially from an audio standpoint. Everything has been running very smoothly. Upgrading a few things along the way which made our “install” last a little longer than we had anticipated, but the team was incredibly responsive and never wasted any time. We believe in the Prime Audio Video process”
Christine Rogness, Homeowner
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